Hamilton Beach Informative - What was frustration turns out to be a compliment...
TROY, MICHIGAN -- About three years ago I purchased a Hamilton Beach BrewStation. The idea of no glass or thermal carafe on a coffee maker appealed to me. The unit has given me good service and delicious coffee.
A couple of weeks ago I wanted to read the morning paper and drink my coffee on the patio. I did what I very often do; pour the coffee into a thermal carafe which I take outdoors. The crafe was in the sink, the BrewStation around six feet away on the stove. About half the distance, the handle broke in two, spewing 12 cups of hot coffee on the floor and me.
After changing clothes, I took out my spare coffee maker and finally had my coffee. (When I purchase a replacement, if the old one is still usable I pack it up for use if the newer one goes.)
The handle on the brew tank is plastic and, having been in injection molding for a time, I could understand what may have happened. Certain plastics will not hold up indefinitely against repeated heating.
I later sent an email to Hamilton Beach asking if they wanted me to send the brew tank to them for testing of the material. I received the usual 'we've received your email--someone will be contacting you.'
The contact email from 'Jessica' was an order blank for ordering a new brew tank! Total, including shipping and tax was $16.05. I responded with a tongue-in-cheek email that I didn't contact them to order a new brew tank and at those prices, for an additional $10 or so, I could purchase a complete and new coffee pot. I merely wanted to know if they want the product for testing.
A couple of days later I received an email from Jessica telling me I will be receiving a new brew tank at no cost to me. Shipment will be in 4-6 weeks since they were on back order.
I replied with a thank you but pointed out she had not answered my original question: do you want me to ship the brew tank back to you? Her reply was: 'There is no need to send the tank in. We have tested and revised these tanks.' With this comment, I presume I'm not the only one who had this problem.
I'm pleased Hamilton Beach stands behind their products. I certainly didn't want to purchase a new part for an old coffee maker. I'd prefer to wait until I had some extra cash laying around and buy a whole new unit which is currently selling for anywhere from $49.95 to $59.95, depending on the retailer.
As far as I'm concerned, the BrewStation is the best coffee maker on the market. No messing with glass carafes, no bitter coffee, etc. I would recommend the BrewStation to anyone who likes good coffee. When I feel I can afford to splurge, I'll probably buy their newest model. The lowest price I've seen on that one is $89.95.