Cingular Wireless Informative - It's The Principle of the Thing
I have been with Cingular (originally Houston Cellular) since 1994, but did not begin having issues until 2005. At that point, I kept getting charged for things that I should not have been charged for and had to call every month for the first 3-4 months of our family plan to get it taken care of. We had a total of four phones and two of them belonged to our young teenaged daughters (13 and 14). Because I did not want to deal with the hassle of texting and internet costs for them, I had both blocked from their phones.
Fast forward two years. We upgraded my husband's phone and renewed our contract to a more frugal plan. Evidently, this reset the blocks on our texting and internet, but I was not informed of this. My daughters discovered this oversight almost immediately and were using the internet to play games. Fortunately, my oldest has been in trouble and had her phone confiscated so she has not had much opportunity to run up much of a bill. Unfortunately, this didn't apply to my youngest.
Let me first say that our bill was nowhere near where it COULD have been, but our younger daughter ran up approximately $65 on internet usage in addition to the $10 that my older used. Let me also say that my family is very frugal (read CHEAP) and not only did I go to a cheaper rate plan just to save around $5 per month, but I also have UNLIMITED internet access in my home for only $10 per month.
In my mind, this was the fault of Cingular and they needed to "fix it". Of course I was also upset with my daughter, but she IS only 13. When I asked her why she didn't mention the fact that she suddenly had internet access, her response was that she thought it just came with the new plan and that I knew about it. She had NO IDEA that there was any charge at all for internet usage since I never mentioned that to her when I had it blocked.
I spoke with Customer NON-Service about this and explained the issue. Their response was that they had no record of the internet EVER having been blocked and "as a courtesy" would charge me only half of the cost. I explained that this made NO sense to me since there had not been ANY internet charges on their phones EVER and that now they SUDDENLY ran up $75 worth. HUH???
The supervisor's explanation was that she thought they had just discovered and started using the internet and they just weren't aware of it previously. WOW, at EXACTLY the same time that our rate plan changed?!?! How coincidental is THAT??? Not only that, but I PERSONALLY attempted to use the internet on their phones to make SURE that it had been disabled. Now I'm LYING?!?!
Unfortunately, we just signed another 2 year contract with them (which initiated the situation in the first place).
Anyone with any advice???