Allstate Insurance Informative - Claim Handling - Renters Insurance Policy
QUEENS COUNTY, NEW YORK -- Stay away from ALLSTATE Renters Insurance. We suffered a burst pipe resulting in a flooded basement. (This happened on Feb 7, 2007). While the response time for an Allstate contracted Recovery company was quick and they installed fans and a dehumidifier once the water receded and an Allstate adjuster was here on Feb. 16, 2007 to inspect, we are now approaching TWO MONTHS (2) since Allstate received our Loss Inventory on March 3, 2007.
We have not received even one piece of paper,or an email acknowledgement, nor even a single unsolicited phone call from ALLSTATE with regard to our Loss Claim. We of course have called at least once a week.
On March 23, 2007 (fully 3 weeks after receiving our inventory) we spoke to the manager of the Adjusters, who told us that our Claim Diary was empty. We sent our inventory again, to both our adjuster AND the manager. Since then we have spoken weekly to one or the other individual and each time been told that they are "Very Busy", "were on vacation" "sent out the inventory for research" "You should hear from us sometime next week." Meanwhile we still have nothing in writing, or email. I do have a phone record of each phone call. PATHETIC. You are NOT IN GOOD HANDS WITH ALLSTATE, you are balled up and thrown away into the round file.