T-Mobile Informative - Calling about a bill...
A very long story made short, my ex boyfriend and I tried T-Mobile for 13 days. When we got the phones, we specifically asked if the trial was free, did we have to pay for phones, etc. We were told no and signed papers indicating this.
The phone would not work in my school building-at all. It wouldn't hold a call for more than ten minutes before dropping it. Bad phones.
We took the phones back the day before they were due back in accordance with the contract-no problem. We were rather surprised when we got the bill for the $35 activation fee. In a long series of phone calls and letters, my ex in no uncertain terms, said he wasn't paying what he didn't owe. We were accused of keeping the phones longer (but they had no proof) and of racking up 500 minutes of talk time (again, they had no proof). He had the money to pay them, but would you pay someone $35 just because they say they are owed it with no proof?
When he had his phone at home disconnected, it stopped the every Tuesday collection calls (this went on for months).
This was a year ago. We broke up, we have our own Alltel accounts, you know the drill. Tonight, someone from T-mobile called asking for my ex. I said, "There is no (ex's name) here. How did you get this number?" The girl, non English speaker, of course, asks me, "Do you know where he is?"
I said, "I have no idea why you are calling me or how you got this number. Why are you calling me?" She launches into this written on a card "You have been selected to get a free phone when you sign up with T-Mobile" speech.
I said nicely, "Pardon me. I'm with Alltel."
She went right around me to continue what was on her card. I said, "Don't call here again," and I hung up on her.
Okay. So let me get this straight. The ex still owes them money (believe me, he never paid them), they had to call a collection agency on the account, we proved to be total pains in the hiney to this company and they want to steal this supposed trouble making non bill payer away from Alltel?
Methinks someone is desperate for business. Idiots.
Thirteen days with them was about tweleve days too long.