Gateway Informative - Poor tech support - 24-inch LCD monitor
INMAN, SOUTH CAROLINA -- Called Gateway about an error message from their software (EZTune) that came bundled with a 24-inch LCD monitor I bought at BestBuy. I called the 800 direct tech support number and listened to music for 30 minutes. A bored voice answered and after I told him where I bought it, he told me to call the Retail Support number.
After more music and phone games. I finally I got an agent who told me that my product serial number was invalid (it’s not), and that Gateway does not support software. I asked them how the CD that installs EZTune got their name on it. The agent told me to call IBM because the monitor is connected to a ThinkPad.
This experience does not speak well for Gateway and may explain why their stock price is in the ditch.