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State of Calif. Seller of Travel Program Complaint - Mishandling and Misrepresentation of Airline Reservations

Review by Tobypj@hotmail.com on 1997-01-01
LOS ANGELES, CALIFORNIA -- On August 27, 2001 I saw an ad in the LA Times Travel section on a travel company named Faresonline.com. I checked the website and looked at the prices of two tickets from LAX to Venice, Italy. I called the 800 number and spoke to Demetri Avugen. I bought 2 around trip tickets from LAX to Venice, Italy for specific times, dates and airline. I was told by Demetri that the paper tickets would not be sent to us until two weeks before the flight. I asked if we could get them earlier. He said he would put in a special request. I contacted Faresonline.com by phone in Oct., Nov., and Dec. to check on our flights. I was told that everything was in order. We still did not get our paper tickets. On Jan. 21, 2002, I spoke to Delta airlines and found the travel agency changed the departure flight to a very undesirable one without our approval or knowledge. I contacted Faresonline who claimed the wholesaler changed the flight due to overbooking. Demetri gave us a different reservation, not the original one, but a flight that was better than the changed one. I was assured that the return flight was original one. On Jan. 27, I spoke to Delta and found the travel agency changed the return flight to an early morning flight (we originally had an afternoon flight). We were never notified about this change either. On Jan. 28, I spoke to Demetri who claimed the wholesalers had changed it. Demetri said he had to call the wholesalers to find out what happened. Also, on that day we received the paper ticket with the changed departure and return flight on it. I called Faresonline several times during the next several weeks. I was told Demetri was out to lunch or on vacation. When I called back, after Demetri's lunch break, no one answered the phone. I spoke to Alex Weinstein, the owner of the travel agency. He claimed Demetri was doing all he could. I received no help from Alex either. I heard from Faresonline once on Feb. 12. I believe Demetri called only because they received a letter from the Better Business Bureau concerning my complaint. Demetri said he would be talking to the wholesalers and making the changes. Nothing was ever done. I never heard from them again. We had to use the airline tickets with the changed times and airline.

To help keep me as a potential future customer, I would like the following:

I would like them investigated for fraudulent practices. I want them stopped from advertising online and from selling airline reservations.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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