Sprint PCS Complaint - The worst service
NEW JERSEY -- I canceled our plan with Cingular because the company that I was working for had a discount program with Sprint. The ONLY time I had decent service was when I signed up for the service. I have a family plan, 4 lines. The promised my many rebates when I opened the account, but the amount was outrageous when I received the first bill. I called, spent almost 3 hours on the phone with them, they transferred me to "customer Service" many times and I did not get it resolved. I finally had to threaten to cancel the service and write a letter to my HR department, then they caved in a gave me my credit. The service is always on digital roaming when I am shopping 2 miles from my house. Many drop calls. I wanted to switch one of the phones, because the phone that they sent did not work. I called, they told me to pick out a phone in the store and they will give me a credit/rebate. I paid full price in the store, the SPRINT store can not activate my account because they said that it is a business account. I had to call them back, spoke to 2 people, can not understand a word they were saying, they transferred me 3 times, I hung up when they tried to transfer me the fourth time. I will definitely cancel the service after my contract is up. I never want to deal with sprint ever again.
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