Clemons Inc of Newton, IA/Chrysler Complaint - Dealer refusal to honor warranty
NEWTON, IOWA -- I purchased a 2005 Chrysler 300c from Clemons Inc. of Newton in April 2006. Prior to purchase the dealer did a check on the frame and found it to be okay. Front tires were to be replaced, but they had none available (this has still not been done). They also replaced the rack and pinion steering and a front stabilizer bushing.
Shortly after purchase, I found that the car made a loud howling sound when started. I took it took the dealership (it is under warranty) to have it looked at and repaired. It is now May 2007 and the vehicle is still not repaired. The dealership has decided that they don’t know what’s wrong with it and there is nothing more that they can do. I have requested that they buy back the vehicle at the current market value and they have refused. I have contacted Chrysler and discovered they don’t deal with these issues, they refer them to a mediator. The mediator has offered to try to assist with repairs, but they claim they can do nothing else.
As follows is a list of items replaced (none of which resolved the issue):
28 Apr 06 A.C. compressor clutch assembly/switch on air bag light
05 July 06 Alternator/power steering pressure line
10 Aug 06 Instrument panel bezel
22 Jan 07 Lower steering column boot/revised power steering pressure line
30 Jan 07 Transmission torque converter/solenoid pack
05 Apr 07 Idler pulley/fan belt/tensioner for water pump
My additional concern is that now the transmission growls and doesn’t shift properly. I don’t know if this is due to all the work that has been done on it, or some other source. I am not sure what my next steps should be. I am disappointed that the dealership has failed to handle this in a fair and appropriate manner and that Chrysler isn’t standing behind their product.