Sprint Complaint - What to do to make Sprint’s management listen to you and take action to fix their company’s draconian practices
ARLINGTON, MASSACHUSETTS -- Sprint or Sprint Nextel nowadays is a business. Two things its management will worry about: Reputation and Profits/Stock Performance. Here is what you can do to negatively impact them.
1. When your relationship with Sprint goes sour (or even before that), I urge you to start keeping track of all your communications with Sprint Nextel and its partners. Each time you speak or otherwise communicate with its employees or management, write down the following:
Place and time, means of communication (phone call, letter, in person, etc.), name of the person you have been in touch with, details about your interaction. Do not lose those records and write everything down immediately before you forget. Be as factual as possible and leave your emotions out. It may take a few minutes of your time but will pay off in the long run. In many disputes it is just Sprint’s word against yours. Their hope is that you do have a detailed record of events. The more information you track, the more difficult Sprint’s life will be when they are being investigated by Attorney Generals’ offices and other regulators.
2. Tell at least 10 of your friends about your “terrific” experiences with Sprint and urge them to tell their friends. What will this do? Let’s say I have about 20 close friends in the Boston area alone and hundreds of people I am acquainted with. If I tell my 20 friends about my 3+ year turmoil with Sprint and its fraudulent collection attempts, I guarantee that they will tell about it to at least 5 of their friends each. Their friends will do the same. After only second round of sharing this information, there should be about 500 people who are not likely to be Sprint’s customers. Each round will growth this number exponentially.
If you do the math, we are talking about hundreds or rather thousands of people who will be sharing information about Sprint’s nasty reputation. The result? Sprint will not get or will lose thousands of new customers. And this is just with one person who Sprint decided to drag through credit and collection dirt. Based on comments about Sprint I have read on the internet, there are probably hundreds if not thousands of people like me. Imagine the impact you can have. In this case, do not be afraid to be emotional – tell people how Sprint has made you feel and how its predatory and fraudulent practices have affected you.
3. Make copies of all information you have accumulated and, when it is time to seek help from regulators and other entities to rein in Sprint, forward your packages at least to the office of Attorney General and the Better Business Bureau in your state and in the state where Sprint is located and incorporated. You may also send the same information to Sprint’s Chairman and CEO Gary D. Forsee. Perhaps he cares.
Regulators can take a while to respond, investigate, and potentially take action. However, the more records there are, the higher are your chances for positive outcome. Better business bureaus are kind of mediators and collectors of information. Unlike the Attorney Generals’ offices and other government entities, they are not going to go into battle for you (based on my own and experience of other people I have talked to). Nonetheless, at least you will be on record.
4. If you are inundated with calls and letters from collection agencies, also collect detailed information and file reports against them. Particularly keep track of their representatives’ names, time and details of conversations as well as their demeanor, vocabulary used, threats and warming, and other information that may be crucial in putting them out of business. Do not get offensive or aggressive in response. Just keep track of events and report them to regulators and media. Let them do the work for you. If you become abusive in response, you only give them extra ammo they do not need to have. Be calm and let the get on your hook.
5. Post your information on websites such as www.my3cents.com and others. Remember not to include your confidential information, which includes your address, date of birth, etc. Also put together a well-written and well-edited letter and email it to your friends and family. Ask them to pass it along but tell them to delete email addresses during each forwarding. I am sure they will appreciate the favor as you are helping them avoid the company that should not be in businesses without major changes.
6. If you want to take your quest for fairness and justice a step further, forward your story to your local newspapers and TV stations, including news programs. You can enhance your letter by providing research on similar complaints. Do not be afraid to include your emotions in that letter, as news providers seek stories that will touch the hearts and minds of their readers and viewers. Imagine how many more customers you can cost to Sprint.
7. Moving down the list, if Sprint’s fraudulent collection methods have led to negatively impacting your credit history, contact credit bureaus to dispute and send them the package with copies of your information. While credit bureaus are just data collectors, they will have information on Sprint’s predatory practices. If credit reporting agencies are not cooperative, also report them to the regulators. Just keep on growing your case.
8. Write letters about your personal turmoil to CEOs of companies that compete against Sprint. Give them information to be proud of – failure of their competitor is their victory. Also, if you know of large customers or vendors who work with Sprint, write the same letters to CEOs of those companies. Help them understand what kind of company Sprint actually is and ask them if they want to risk their good reputation by working with Sprint.
9. If have Sprint Nextel stock in your portfolio, dump it (their ticker symbol is S). If you follow all of the above steps, eventually the actions above will lead to declining stock prices, which will wake up Sprint’s management and will force them to take action. Some of them will no longer be Sprint managers thanks to you, as they clearly do not know how to create a company that is focused on its customers and has some decent values to abide by. Once enough people start dumping Sprint’s stock, everybody else will join in.
In conclusion, if Sprint decides to go after your (credit) reputation, return the favor. This is the way to cause their stock price to decline to get rid of senior managers who created a monster that just does not care about treating its customers with respect and dignity. If you are an employee of Sprint and are fed up with how it treats its customers, share your story with everybody, but be careful not to violate any confidentiality agreements with Sprint. Otherwise, you already know that people are just numbers for Sprint and how the company can mistreat them.