Schaumburg Dodge Complaint - Service Department Rip Off
SCHAUMBURG, ILLINOIS -- Date of service was 5/3/07. My car is a Dodge Durango. My wife brought it in for an oil change and lube and to also repair a broken mirror. Service person Mike called my wife and reported that the vehicle also needs a new fan belt. I called Mike back and asked for details. Mike stated that the fan belt was “glazed” and there were cracks, as well as new rear brakes. I told Mike I wanted to inspect the belt as it was only 5 months old. When I went to pick up the vehicle, I was told that they cleaned off the glaze and the cracks had miraculously disappeared. As I am not a religious man, I don’t believe in miracles (maybe next time they will find an image of the Virgin Mary in the oil pan). I do believe this was an obvious attempt to rip off my wife. I will never know if I needed new brakes or not.
They also told my wife and the invoice states that the vehicle “needs” new plugs ($149.95), fuel system service ($199.95), power steering flush ($109.95), 4x4 service ($299.95), trans service flush ($269.95), Fluid flush ($159.95), and coolant flush ($169.95). When I questioned all of these they stated that these were “suggested” but the invoice specifically states “needs.”