Medco Health Complaint - Generic/brand-name medications
NORTH CAROLINA -- I mailed in a prescription for a brand-name drug. A few weeks later, I received the generic in the mail. I called Medco and asked what it would take for me to get the brand-name version. The pharmacist said to get a new prescription from my doctor with her signature on the "dispense as written" line. (I was told I couldn't return the unwanted generic medication for a refund -- I was stuck with a huge supply of unused pills). I jumped through the hoops, got the new prescription, and mailed it off. They received it, were processing it, then one day I checked the order status and noticed that it had been switched BACK to the generic AGAIN and was going to take ten days to process. I called them AGAIN and was told that because my insurance has a lower copay with the generic, they switched AFTER my doctor and I requested brand-name as being medically necessary. Finally after 45 minutes on the phone, five different customer service representatives, and 20 minutes on hold, I think I might actually get what I requested over a month ago -- but I'm not assuming anything until the brand-name medication arrives at my door. (Also, the one helpful person I spoke to also contradicted my earlier phone call and said that I COULD send back the unused medication for a refund.) It's worth the extra money to simply drive to a local pharmacist -- don't waste your time with Medco.