The Moving Experts/Movers USA Complaint - Confusion and Lies!
ESSEX, MARYLAND -- I called around to find the best price and movers around. I went with the lowest estimate-The Moving Experts. I went over the inventory list 3 times, updating it whenever I bought something new i.e new bedroom set...About 10 days before the scheduled move, I received a call with a final inventory list and to pick the days for pick up/drop off and were we flexible? We stated..."Thursday the 25 of April, not flexible. Drop off, anytime after the 1st of May up until the 15th, flexible." MD to ND move...I was quoted $2645. April 23rd I received a call from Movers USA with a gentleman unable to speak clear english-he was ukrainian. He told me he was arriving the evening of the 24th to load our belongings-I then went on to explain that I was unable to do that, the date was set for the 25th, NOT the 24th. He continued to argue that he was told I would be flexible on the date. They ended up arriving at 10am on the 24th. After I took off work....When he (the uk. driver)came into our residence, he said "you have way more things than the estimate....!!!! He showed me his inventory list and it was ONLY HALF of what I had set up for! Our estimate then went up to 5000! He added on some odd cubic feet, GAS SURCHARGE of 115$ and 995$ in packing materials! I was able to get over all this. HOWEVER....When they arrived in ND they called me and told me that they would arrive May 3rd. They showed up May 2nd at 9am. The driver, in his pajamas, his wife who does NOT work for the company and an older gentleman who may have just been picked up off the streets and paid. They told my husband they would only take CASH 300$ to move our stuff up the apartment steps
and would not complete the move until they were paid. So they sat in their truck. My husband called me frantic...after having paid 5g's for a move we could have done ourself, we were strapped for cash and he was unable to do anything. I then called the moving experts back and asked what was going on....why they needed cash and what the fuel surcharge was, why so many packing materials were needed...etc. They called the movers, movers usa, and called me back. Here is what she said to me in so many words..." The estimate must not have been updated, I cant help you with the overall price. I will send you a check for 115$ because we DO NOT charge a fuel surcharge to our customers. I will also incur all charges for moving your things up the steps." I asked why she would be willing to incur the charges, she stated, "well, they are not allowed to accept cash, and you have already paid for the flights of steps. They were trying to take your money." WOW! They also disassembled a bed from IKEA which are painstaking to put together...left behind 16 pieces of that bed (screws, etc) in the old house. Upon delivery they did NOT reassemble the bed. They left rudely. So there it is. A LONG rant. We were almost scammed out of four hundred and some odd dollars. I highly recommend The moving experts...but if you do go through them ask to NOT BE MOVED BY MOVERS USA. Horrible service. Also there was damage to most furniture.