McDonald's Family Restaurant Complaint - You would think McDonald's would want to AVOID A MULTI-MILLION DOLLAR LAW SUIT
I am furious. No, strike that. I am BEYOND furious!!!
On April the 9, 2007, I contacted corporate headquarters for McDonald´s (you know the hamburger joint.)
Trying to eat health smart, I had been through the drive-up and ordered a fish sandwich, (okay, so I caved in...just a little) french fries, and a large order water - no ice.
Now, keep in mind, I AM A PAYING CUSTOMER. The cashier told me, I can give you a small water, sell you a tea or soda, but I cannot give you a large water.
I told her, sure you can, I am a paying customer. Again, she refused to serve me a large water. My exact wording was, Well screw you then. I drove off, contacting headquarters the next day.
Needless to say, a supervisor contacted me, within a timely manner. Of course, it was all explained away as the cashier misunderstood and thought you were ordering a value meal, and we cannot serve a large water with a value meal. We apologize for any inconvenience, it will not happen again . . . blah blah blah.
My response to that was, even though I wasn't ordering a value meal there is no reason why you would not have been able to serve me a large water. But, considering I was ordering a large water, and PAYING for the order, I still should have been served a large water.
I went on to explain that I should NOT have to explain any medical condition to them regarding my health, but that I would. I am a kidney patient, and I am obese, and I am also dieting and trying to eat healthy so I can lose weight.
Of course, again she apologized and assured me it would not happen again. She, desperately, tried to give me free food, again, assuring me it would NOT happen again.
I told her I was not interested in free anything, the only thing I wanted was to be served what I order. I told her I don´t care if I have to pay for the water, I just want what I order.
She told me if I come in their store again, I would be able to order a large water, without having to explain anything.
I thanked her and hung up.
Last night, May 3, 2007, I drove up to the same McDonald´s, ordered a fish sandwich, and a large water. This time I paid for it and got a receipt. However, I was refused a large. I was told they could me a small water, but they are not allowed to give a large water.
I pulled up to the pay window (yes, I was in the drive-up again), and told the cashier that I had been through this last month, and I know that I can order, and receive a large water.
She said okay, took my money, and gave me the receipt.
I drove to the food pick-up window, and was told they could not give me a large water.
Again, I told them I had spoken to corporate last month and I can order and receive a large water.
The manager came to the window, and she told me I could not have a large water.
I told her fine, I will file a law suit against you company. I got my money back, and hear I am ... looking for an attorney who will represent me. I would like to file for the fact that 1) I HAVE to explain WHY I want water 2)I am discriminated against because I want a large water instead of a tea or a soda 3) As a paying customer I should not be FORCED into purchasing a product that is unhealthy for me in order to get a large drink.
Think this is frivolous, it isn't. I am limited to where I can go for any drinks, because I work nights driving a taxi. It isn't like I can pull in a parking lot, park and go inside a restaurant and sit down and get multiple glasses of water.