BMW/Mini of Sterling, VA Complaint - BMW/Mini of Sterling Sucks!
STERLING, VIRGINIA -- My brand new Mini was towed to the Sterling dealership for service, left in a "tow only" parking space, and then their service person drove the car into the garage, ruined the clutch and the dealer refused to pay for the damage they caused to my clutch in the amount of $1000! Then the manager raised his voice while talking to me on the phone.
Not to mention, this dealership charges customers (huge scam) to join a club so they get special treatment, such as guaranteed loaner vehicles while your car is serviced. If you are paying for a luxury vehicle to begin with, why do you need to pay extra for the dealer's attention? The dealer in Ohio that sold me my car treats all customers like royalty and doesn't't scam them into joining a club for preferential treatment.
BMW/Mini of Sterling is scamming customers every chance they get!