WorldCom Wireless Complaint - Deceitful company trying to take my money
NEWPORT BEACH, CALIFORNIA -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
January of 2002 I was persuaded into canceling my Sprint cell phone service to join WorldCom wireless by a sales representative. She convinced me by giving me several reasons that did not turn out to be true. First of all, I was going to pay a little less each month and get a little more night and weekend minutes, and the same day minutes (that part is true). The sales representative also convinced me that the service was the same as Sprint's service. She claimed that I could go anywhere in the US and not have to pay long distance, as long as it was in their service area. (This was not true) However, I still did not want to join because I knew it would cost me money to join a new service by getting activation charges. The sales representative convinced me that there would be NO activation charge. She wrote it in comments on my Service Agreement, and in the place where it says 'A one time service activation fee of $____ will be charged on the first month's bill.', she wrote 0 on the blank line. Of course WorldCom did charge me an activation fee on my first month bill like all wireless companies do, which actually made the Service Agreement VOID. WorldCom did not hold up to the agreement so I wanted to cancel my service and no longer continue doing business with them. Then I was charged a $200.00 early termination fee for not keeping the service for one year. Although it does say that I would be charged on the Service Agreement, I do not think I should have to pay the termination fee because I would not have terminated early if the service was what the sales representative made it out to be, and if there was no activation charge like it said on the agreement. It was not me who didn't hold up to the agreement, and now after several phone calls, letters, and emails of requests to remove the $200.00 WorldCom refuses to remove the fee and wants me to pay.
As a resolution, I would like the following:
Remove the $200.00 so I can pay the remainder of the balance. I will not pay what I owe until the $200.00 is removed because I will not pay that part, and if they turn me into the credit bureaus then it is a wasted to pay the part I do owe.
Please feel free to contact me if you would like more details regarding this incident.