Target Complaint - Target lying to us for larger profits!
Resolution Update on 04/08/2008:
Other folks helped to shed some light on Target's point of veiw- evidently tere are many more dishonest people out there trying to run scams on them- so they evidently need to take this firm stance to avoid loss of profit and keep prices down.
BOWLING GREEN, KENTUCKY -- Ok, I'll start from the top!
My wife and I are expecting a little boy anyday now :) We did as many couples do going around picking things out and registering at stores that were convenient for everyone. Our main store- Target- What a mistake. We went along all hunky dorry until after the shower (60+ people) and while we are very thankful for everything, we had doubles of so much stuff it was crazy!! Very nice of everyone! We gathered our doubles and decided to return them to Target to exchange for more stuff. We had gotten multiple car seats as one of the larger ticket items. The seat was $69.99 when we went to the exchange counter, we were "offered $44.85 for it in store credit- We were informed that the computer said that it was purchased on sale at this price. We knew that specific seat was given to us by my wife's mother who had the receipt- sure enough, $69.99 + tax was paid. I decided to test what I thought might be happening so I went back another day with other item I had receipts for but did'nt tell them I had the receipts. Sure enough these Items were said to be bought on sale and 25% to 30% was discounted on my exchange- I then produced the receipts showing that full price was paid and the little girl had no idea what to do-(I don't think she knew any better) the manager appologized and gave me full credit. After talking to friends, this seems to be a common practice with target if they didn't have a receipt, the exact same thing was said to them - purchased on sale and given only a partial credit. I wrote a letter to their corporate office asking why this was the practice. They called and told me very firmly that I was lucky they even exchanged them at all-their policy clearly states no refunds or exchanges without a receipt. Receipts are not practical receiving gifts at a baby shower- I would be very rude to even ask.
and no- the registry record that shows what people purchased is not good enough for an exchange- playing devil's advocate with the corp. rep, I asked. (I think they figure this into their policy)
At the end of the day, We feel very wronged for literally handing them bulk business by registering and they show their appreciation by trying to deceive us to make a couple of extra bucks immorrally! They need to value cusomers who are kind enogh to use them for registry- HOW MANY SALES ARE GENERATED FROM ONE COUPLE!!! We had 60+ people with gifts at the shower - not counting the gifts that keep pouring in from folks who couldn't attend, mostly from target!! How many dollars in sales did our event generate??? my guess would be 4 figures....
Whats the harm in giving the full value anyway?? all the items were new with tags and we were just going to respend it there anyway!! Now we no longer shop at Target at all.
For all of you doing baby registry- Toys R Us was very helpful, kind, and courteous everytime we were there- they even have a special parking spot up front for expecting mothers! What a great idea!!