Bissell Informative - Bissell does not stand behind defect
I purchased a Bissell model 3596 vacuum cleaner in October 2006. By January of 2007 the brush had melted. I thought it was perhaps a faulty brush. I spent another $60 on replacement parts only to have it happen again within a few uses. I looked on-line and found repeated complaints of the exact same nature. The brush gets loud, burning, rubber, melted brush. Seems as though when you use the hose attachment the brush cannot stand up to the revolution happening still with the upright brush. Perhaps they should stay with wood and metal designs. And yes, I used it entirely properly. Bissell offered to send me another brush and plate which had melted this time around, ad will again, maybe next time my house will burn down too, or the second option would be to take it to a service center for repair 30 miles away, which they would replace it like I did, it will work for a while and then melt again. This is the worse experience I have ever had with a product so clearly defective.