Bissell Informative - Bissell does not stand behind defect

Review by Vickers on 2007-05-05
I purchased a Bissell model 3596 vacuum cleaner in October 2006. By January of 2007 the brush had melted. I thought it was perhaps a faulty brush. I spent another $60 on replacement parts only to have it happen again within a few uses. I looked on-line and found repeated complaints of the exact same nature. The brush gets loud, burning, rubber, melted brush. Seems as though when you use the hose attachment the brush cannot stand up to the revolution happening still with the upright brush. Perhaps they should stay with wood and metal designs. And yes, I used it entirely properly. Bissell offered to send me another brush and plate which had melted this time around, ad will again, maybe next time my house will burn down too, or the second option would be to take it to a service center for repair 30 miles away, which they would replace it like I did, it will work for a while and then melt again. This is the worse experience I have ever had with a product so clearly defective.
Comments:3 Replies - Latest reply on 2007-05-14
Posted by Justusryan on 2007-05-05:
So I guess it sounds like they are standing behind their product, they are going to fix it or replace the defective part.
Posted by Pomona Guy on 2007-05-05:
Time to dispose of that piece of junk!
Posted by Vickers on 2007-05-14:
it is not "A" defective part. I already replaced the brush before. It is a defective design. The brush melts and falls to pieces if you use the hose attachement for any length of time.

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