IKEA Informative - Ikea Customer Service
COSTA MESA, CALIFORNIA -- I bought a set of curtain panels from Ikea of Costa Mesa, CA. along with numerous other items. Because of their "move 'em on, move 'em out" system at the check out counter, their is no physical divider separating your goods from other people's goods. Once you have paid, you are scrambling to collect all the items you have paid for, while the check out girl is litterally throwing other people's goods into your pile as well. As one can imagine, everyone's items are all mixed up. I could have taken some other lady's goods, and she actually took mine. Not realizing I was missing items until I got home, I went back to Ikea to tell customer service I did not get a set of curtains. Sarah, the rude customer service manager said, "Well, that's unfortunate, but we can't do anything about it". I said, "It doesn't sound like you care what happened to me". She shrugged her shoulders.
Everyone around me is returning opened items, items which looked like they were used, etc. under the pretense that it is understandable they sell defective product, or product they don't want but tried using first. However, they don't take responsbility for their defective checkout process which allows other people to steal your things.
Funny enough, while I was in the check out line to buy the curtains a second time (even though I never received the first set), I saw the same customer service girl, Sarah, yelling at a woman in front of me for taking the display model for some file boxes (there were no more, the display was the only one left). It just goes to show, you get what you pay for, and that goes for the customer service as well. There isn't even an email address available on the Ikea website to complain. I guess they are so wealthy they don't care.
I understand this strict policy prevents people from abusing the system, but if she says it happens all the time, then maybe there is something wrong with the system itself.