Uniworld Cargo Complaint - Uniworld Cargo was one of the worst nightmares of my life!!
I contracted with Uniworld Cargo to move me from California to southern Spain. A woman named Helen called me to set everything up. That was to be the last time I'd ever be able to speak with Helen, as she would never again accept a phone call from me. Helen quoted me a figure and told me that my shipment would arrive withing 2 to 4 weeks in Spain.
Uniworld contracted a company called California Relocation to pick up my shipment. That company was extremely efficient, helpful and professional. I would HIGHLY recommend California Relocation. I left for Spain and never again heard from Uniworld Cargo. When a month went by I contacted them to ask the status of my shipment. They said they would check on it and call me back. I never heard back from them.
Another week went by and I called again. They still couldn't tell me anything. Then I got a bill from them. It was over 2 times what they had quoted, and I had no choice but to pay it, as they were then holding my belongings as ransom. In addition to the payment, they also charged me an additional 5% for paying with a credit card, something that they had not mentioned up front (even when I asked about paying by credit card). And when I made the initial payment before the pick-up, they did not charge the 5% at that time.
From then on I spent week after stressful week not knowing if I would ever see my belongings again, and nobody could tell me anything. The people at Uniworld Cargo were the rudest, nastiest and most unprofessional people I had ever dealt with. I was in Spain and having to call New Jersey twice a week, just to be treated rudely and spoken down to as if I were a second class citizen. At no time did they ever show any concern for my situation. The 2 to 4 week delivery that I was quoted, ended up taking nearly 5 months!! My belongings left my home in California the end of Januaray and arrived in Spain the end of June, and never once did I get any explanation. I called California Relocation, who were very courteous. They told me that my belongings sat in their warehouse for nearly 2 months before ever leaving California, something they felt was very strange. They also said that Uniworld had not paid them despite numerous attempts to collect the money.
The shipment arrived in England, and then was transported to Spain by truck. I was given no advance notice whatsoever of the arrival, and the day it arrived I was in another city 70 miles away. I got a call on my mobile telephone telling me that they were at my door. The driver told me that I needed to get there as soon as possible because he had a deadline to meet in Portugal and that he would leave with my shipment. I nearly broke the sound barrier trying to get back to the city where I lived so that my belongings would not disappear once again. When I got there, the arrogant driver told me that his truck would not fit down my street and that I would need to unload the truck myself. This was after waiting nearly 5 months and paying more than twice what I was quoted.
Uniworld Cargo was extremely deceitful and used sneaky and underhanded tactics to get my business. They are the most disreputable people I have ever dealt with. They make a lot of promises up front, and the minute that they have your belongings in their possession, they no longer will talk to you, other than to demand payment if you want your belongings. A brand new $2000 mattress and box spring was delivered to me completely hanging out of the box and all stained and torn. I filed a complaint with the New Jersey Better Business Bureau, and that was as far as I was able to go since I no longer lived in the USA.
Uniworld Cargo is not only disreputable and EXTREMELY unprofessional, they are dishonest, deceitful, arrogant, rude, and down right sleazy of a company. They should be run right out of business. In their advertising they say that they understand how stressful a move can be, and therefore they will be able to help you at any given moment by telling you the status of your shipment. That is absolutely a lie and false advertising. At NO time were they able to tell me the status of my order. And the additional 5% charge that I protested, since it had never been mentioned up front, they told me I could either pay it or not receive my shipment. I have read other reviews about them from other unhappy customers, and I see that I am, by far, not the only one to have experienced such a nightmare. Uniworld Cargo are despicable people!!