LG Electronics Complaint - LG Washer And Dryer Suck
BAYTWON, TEXAS -- I recently purchased an LG washer and dryer from home depot. They are front load all the bells and whistles. I paid about 1700.00 For the set. I bought these to go in my new home we just purchased. I had home depot deliver and an lg tech hooked up the washer and dryer. They worked good for about 2 weeks and now the dryer does not work at all it blows cold air and does not heat. I called LG to see if someone would come out and look at the dryer and they told me they were going to charge me 75.00 Just to come out and look at the dryer and if it was hooked up wrong they would charge me for that too. I have only had the dryer now for 3 weeks. I was hung up on they told me that they don't cover everything that happens to the dryer and that they couldn't get someone out to me for 1 week. At that point i called home depot. They were very helpful. Lg still will not fix my dryer and so i have had to had home depot come and pick up the other machines and i will be buying a different brand. If LG is this hard when you have had their product less than a month i can imagine what it would be like if something happened 6 months from now. I was treated so poorly by lg their customer service people were rude and did not want to help make the problem any better. I think i will be a lot happier with a different brand because i don't feel like i was treated like the way a customer should be. Home depot has really been great in this whole process without their help i would be stuck with LG and be very unhappy. I would not recommend lg for anyone home depot was telling me that they have had a lot of complaints about these dryers not heating so maybe its just poorly made, but certainly does not have a poor price.
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