Ironwood Communications Complaint - Ironwood Communications Caused the Death of my Dog
BETHLEHEM, PENNSYLVANIA -- In early April, DirecTV sent an individual from Ironwood Communications to upgrade our system and this is what happened.
First of all, the technicians showed up at my house and did not knock on my front door. They proceeded trough a closed gate in my back yard and started inspecting the dish there. It wasn't until I came out to the back yard that contact was initiated with them. It should be noted that my wife was breast feeding my six-day old son in direct line of the window on the back door. They proceeded to do what they needed to do with the dish. When they came inside, I let Edgar, my pure-breed, champion pedigree, English bulldog out the back door so that he would not be in there way. I did not know at that time that they had left the back gate open. About an hour later, we realized Edgar was missing. I went searching for him and then called the police. They told me he had been hit by a car and brought to the vet. I called the vet and they informed me that Edgar had died on the x-ray table from internal bleeding.
Ironwood has now sent me a letter denying my property damage claim. First of all, I never filed a property damage claim...I do not view my dog as property and I am insulted by it. Secondly, they state it is not there job to "watch and maintain control" of the dog. I never said it was, but it is their responsibility to not carelessly leave my gate open…a gate that was closed before they opened it. Another issue I have is the mysterious second technician that was at my house. When I spoke with an individual at the local Ironwood office and another in their national office, they both seemed surprised by the fact that two technicians were here. Despite repeated attempts, they would not tell me who the second individual was. Also, despite the fact that I was holding the dog around the chest while they were in my house and I was talking to them, the technician claimed he didn't see the dog. To top it all off, they left here with only one TV of the three working. Someone else had to come out two days later to fix it and they were in disbelief at the sloppy job done.
In regards to the individual at Ironwood’s national office, he first gave me a wrong phone number over the phone and then the number he gave me in his letter to contact him wasn't correct, either. I had to jump through hoops to finally get in touch with him.
Initially, individual’s I have spoken to at DirecTV were sincere and kind. They seemed to appreciate the pain that has been brought to my family. However, after they escalated my complaint over a month ago, I still have not heard anything back from them. They have also ignored a follow-up email I sent them three weeks ago. Now I am unsure of what to think of DirecTV.
I haven’t asked for anything from anyone at this point...I just wanted an apology from the responsible persons and to maybe keep this from happening again. Now, Ironwood has turned our sadness into anger. I considered small claims against Ironwood and their technicians, as well as trespassing charges for initially entering my property without permission. However, I have a newborn child at home and do not have the energy to pursue this issue any further because of the emotional toll. So, the purpose of this letter to you is in hopes that other people will keep any eye on their pets when service people are at their houses. I also wanted to express my concern over how the law perceives pets as property. Even if I wanted to pursue some sort of lawsuit, I wouldn’t want to stand their as they refer to Edgar as property.
This was a family member. One that we went through surgeries and health problems with. One that my 20-month old son played with. One that we relied on for personal safety. Nothing can bring him back, but I am going to do all I can to make sure it doesn't happen to someone else.