MERCURY CASUALTY INSURANCE CO. Complaint - INSURANCE COVERAGE/CLAIMS PROCESS
BURBANK, CALIFORNIA -- I have been with mercury casualty for over a year now via A.I.S.(Auto Insurance Specialists) and have had nothing but grief (ie. missing bills, poor customer service,renewal fee's due to never receiving a few bills... so on so on.) Just recently I was in an accident and found out that my insurance had expired the morning of. I quickly called and paid by C.C and complained about once again not receiving a bill and she responed by saying this happens all the time and that I should just remember when it's due. Now I have been in "investigation" for 38 days without a car and counting. When calling the complaint line for the claims department I have to leave a message and they return my call with "I'm sorry, this is just how it is."
I have never had so many problems with any insurance company and have recently heard many similiar stories from co workers and friends. Pay a little extra and get some better service...it make all the difference in the world