Charter Cable Informative - Charter giving me headaches
ASHEVILLE, NORTH CAROLINA -- Called to have cable set up when I moved to Asheville. Before date of service got email to call them. Called and was told to fax over copy of lease because prior tennant had not turned calbe off. Day of sevice no one showed. Called and yelled to many people at customer service demanding they set up service for phone/internet/cable ASAP.
My livelihood depends on internet service. My having to wait an additional week when I had already made the appointment a month ago was rude. Supervisor Dave was the worst on the phone. Claimed I had never made an appointment and that I had to provide proof in order for him to have someone sent out earlier than a week to give me service.
Finally got someone out here. He was fine. The amount of routers and wires (one of them resembling a conveyer belt) involved makes the whole setup look primitive. Reminds me of the original computers where everything is huge and there are wires everywhere.
Only have had service for a few hours and already there are problems. The phone won't hang up unless I uplug it and the sound on the t.v. cuts out every few seconds. Customer service seemed to care and will have one tech out one day for the cable problem and another tech for the phone problem the following day. They think that the area can't handle my two tv's with cable, internet and phone, the signal isn't strong enough. You're the ones who sold me on the idea of getting the three bills in one.
Hopefully things will get resolved but I'm already disenchanted with the series of events and that they don't even have a phone book told me to call Bell South to have them mail one to me. Hello, isn't that your competitor? I just moved to the area so I really wanted a phonebook when they showed up to set it all up.
They had also called me a few days before the second installation, date asking that I call to speak to a third party about my phone service.
They whole process took so many phone calls besides actual tech support and complaint calls ( a pain in the ass when you are trying to unpack and get settled.)
This is my first time doint the three bills in one thing and I don't know if that's why it's so complex. If there is another problem though or if the sound keeps cutting out on the tv and I have to unplug the phone to hang up then I'm going to cancel them and go with the local phone company and satellite cable.
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