Werner Coach Complaint - Service Not Provided

Review by Shea on 2007-05-08
Do Not use Werner Coach of Phoenixville, Pa. We hired 2 buses from Werner to transport 80 guests to our daughters wedding. It was a nitemare! We provided detailed guests lists, maps and directions. Werner drivers did not provide the service and ruined my daughters wedding. Guests that did get picked up arrived over 2 hours late to the wedding. There were 3 hotels involved and Werner did not pick up guests at one of the hotels because they could not find the hotel. The drivers were unprofessional and unprepared. They assumed the guests on the buses could provide them with directions. Everyone on the buses were from out of state. Some as far away as Hawaii. Do not use Werner Coach ... they are undependable and the company will not return phone calls or do anything to admit what went wrong. That are like ostrich... just putting their head in the sand. Once they have your money - you will never again get them to answer your phone calls. The president, Fred Ohroch is not actively involved in the company and allows his assistant Heather to handle all matters and she is clueless and unresponsive and does not return phone calls. When you can finally get her on the phone she is downright rude!
Comments:3 Replies - Latest reply on 2012-05-16
Posted by Anonymous on 2007-05-08:
Sorry about your daughters wedding and I will never use these people.
Posted by Starlord on 2007-05-15:
I promise I will never use Werner Coach in Coolidge, AZ if I require a limo to go to the IGA store.
Posted by Felyshia on 2012-05-16:
I always use Werner Coach. I have for the past 15 years and could not disagree with you more. They are always attentive and cordial.

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