Sprint PCS Complaint - They are just horrible!
REISTERSTOWN, MARYLAND -- To make a long story short, I purchased a Moto Q in Jan. I have an account spending limit in the amount of 350.00 which menas I do not have the ability to charge a phone to my account. The phone I received was defective so I called Sprint thinking that they would be able to take care of my issue. They issued a temp. credit on my account so they could charge it to my account and order me a new Moto Q. I called two days later to get the tracking number of the phone. I had my order number and I was given a tracking number. I thanked them and hung up. Later that night I went onto the UPS website to see when my non-defective phone would be coming. Much to my surprise the phone was already delivered to an address in Michigan. My address is in Maryland. I had to call Sprint to find out why my phone went to that address. The woman apologized to me and placed yet another credit on my account and re- ordered my phone for me. I then asked her what was going to happen to my account once the one temp. credit came off of my account that I would be charged for that phone that went to the wrong address. She told me to hold onto the information that I had, such as the order number and the tracking number and it would get taken care off. Meanwhile I receive my Moto Q and everything is fine with my service and account. I get the return kit to send back the defective phone, which I do immediately. I don’t like the Moto Q after all and get another return kit, but I go to the Sprint store and buy the Sanyo M1. I thought I had charged it to my account, but I was going through my receipts and saw I paid for it in the store. I send back the other Moto Q that I actually received and waited for the warehouse to apply the proper credits. Then the fun begins. Our services were turned off and we had an account balance of 900.00. I called with the proper documentation showing that the one phone went to Michigan and that the other phone had indeed been sent back to the warehouse. I get another sorry for the inconvenience again and I am put in touch with a supervisor, who I did not know at the time only placed another 30 day credit on our account. So 30 days go by and everything is fine. Until the horror of Sprint screw ups. The 30 day credit reversed again, and I had to get a hold of the BBB. Then it takes Sprint 3 weeks to respond to the BBB. The guy that I am dealing with right now is useless and is so unhelpful. I got in contact with this guy 4 days ago, and our account is so f&*%#%R right now, and our phones have been turned off for a week now. I am so fed up with this company. Luckily I have all my tracking numbers and all information to provide to them. I can’t even get Retention to fix the account because the guy put a block on the account and a note stating that he was handling it and that no credits were to applied by any other dept. This guy only works Mon- Fri. 9 to 5 so we are in limbo at this point in time. Plus, we have been with Sprint two years now and if we hadn’t just renewed, we would so go to another carrier.