DaimlerChrysler Complaint - Vehicle Shudders or surges
THORNTON CHRYSLER, ALABAMA -- Purchased a 2006 new Jeep Grand Cherokee from Thornton Chrysler in Florence Alabama. At about 1,500 miles the vehicle began to shudder or surge especially bad at 30-60mph. I also sometimes have a popping in the right rear. I have had the vehicle at the service department, called everyone at Daimlerchrysler: their consumer hotline, Tommy Lasorda the Vps office, Sheryl Augusta, and engineers. They give me the crazy story that it is normal. IT IS NOT!!! I have test driven several of the exact same make and model inluding 1 at the dealership for a week, and they perform fine. The reaction and attitude I have received from both are totally disrespectful and unacceptable.