Furnitureland South Complaint - Damaged goods - Broughton hall bedroom set
My husband and I purchased a bedroom set from Furnitureland South in Nov. 2006. It arrived Feb. 2, 2007 damaged and the dresser had no mirror supports. I spoke with a customer service rep that was extremely rude. I had to fight with them to get a new dresser, they just wanted to fix the dresser which had about a six inch crack in the wood. They finally agreed to send a replacement dresser. That replacement dresser was received on March 10th, but also was defective. That dresser was sent back and was to be fixed. After delivery was scheduled for that dresser, they called to say they found a defect in the finish and it was being sent back to be repaired and they would reschedule the delivery. The next delivery was scheduled for 5/8/2007. On the morning of the 8th, I received a call from the driver from Furnitureland South saying that there was a big crack in the wood of the dresser and he didn't think that I would want the dresser. He was right, but brought the dresser for me to use while they ordered yet another one. When he came to deliver the dresser, there were a number of scratches in the wood on both sides of the dresser and the finish was not complete, or scratched off on one of the dresser drawers. He had called back to Furnitureland South to let them know what was wrong, but they never got in touch with me. I tried calling the owner of the business, but guess what, he hasn't called me back yet either. This was not the first time I had left messages for several people up there that did not return my phone calls. If you do deal with them, always follow through to make sure they do as promised, I didn't in regards to the mirror brackets and it took a long time to get that straightened out...and many phone calls and pushing on my part.
It is their policy that you put a third of the total bill down as a down payment, and the balance when the product is delivered. The final balance must be paid by cashiers check or money order. By doing this, you are at their mercy. They have had my money, and I still do not have a dresser that is not defective. I do not believe that I will ever get a dresser that does not have some flaw in it.
This is definately a BUYER BEWARE.