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Mel Clayton Ford Complaint - Extended Warranty Fraud
Complaint
PHOENIX, ARIZONA -- My husband and I bought a used 99 two door Tahoe at Mel Clayton Ford in June 2006. The finance guy asked us if we were interested in purchasing a 1 year extended warranty. We talked it over and said we would. He showed us a brochure for a warranty with GE that covered pretty much everything (4 Star Plus plan) and would cost us $2,000.00. We figured that was a good option, if we had any major repairs, it would cover them. So we walked away happy. After 1 month, we started noticing some issues with the transmission and took it in a couple of times to Courtesy Chevrolet (an authorized service place) to have them fix the problem. They called GE and were told that we didn't have a warranty with them. We called Mel Clayton and they said "Oh yeah, your warranty was denied with them, your vehicle is too old. We submitted the paperwork to another company and we'll send you the paperwork when it comes in." We went on vacation in August and came back, still no permanent tags either, I had to go there and sit for two hours while they found our paperwork and got me new temporary tags. At that time, I asked them if they had our warranty paperwork and they said that it wasn't in and they would mail us a copy when it came in. Now it's September and I go there again and ask them again for the warranty paperwork, it's still not in, they'll mail it to us. A couple of weeks later and still no paperwork, so I go there again. This time, they produce a contract with our name and information typed on to it, but nothing about what plan or what the plan covers is marked. So I go back again and the guy acts irritated with me, like why would I need to know which plan I have and what it covers? So he circles what is covered on the second page, now this comes out to be the basic plan which hardly covers anything, but they have still charged us the 2,000.00. Now it's May 07 and we take it in before the warranty is up and we are told we need a whole new transmission (we kind of thought we did) and according to our warranty company (VehicleOne) they will send an investigator to check it out. They were supposed to show on Friday, didn't... now they show up on Monday and tell the service guy that they will put in a rebuilt transmission but it won't have a warranty and they'll only pay $1100.00 towards transmission repair costs. We called VehicleOne and they had a completely different contract number!!! We didn't even have the right contract with them, the one Mel Clayton gave us was not the one they sent in to VehicleOne.
We decided to go and talk to Mel Clayton and see if they will help us get everything straightened out. My husband takes our unmarked contract and the guy helping us, Jeremy Huff, is condescending to him and says "if you can read and write English, which you obviously can...." They told us the correct contract was mailed to us and we must have lost it or it got lost in the mail. He basically told us that there was nothing they would or could do and he was rude and arrogant the entire time. When we asked to speak to his boss, we were told that the boss was busy and we could wait two hours until they could see us. So we are out the $2,000 for the warranty and several thousand more for work that was supposed to be covered under our warranty that wasn't covered.
We have had NOTHING but problems with Mel Clayton Ford, I will never buy another vehicle from them and I am telling EVERYONE I know not to buy any cars from them or take their cars there for service and I know lots of people!!!
We decided to go and talk to Mel Clayton and see if they will help us get everything straightened out. My husband takes our unmarked contract and the guy helping us, Jeremy Huff, is condescending to him and says "if you can read and write English, which you obviously can...." They told us the correct contract was mailed to us and we must have lost it or it got lost in the mail. He basically told us that there was nothing they would or could do and he was rude and arrogant the entire time. When we asked to speak to his boss, we were told that the boss was busy and we could wait two hours until they could see us. So we are out the $2,000 for the warranty and several thousand more for work that was supposed to be covered under our warranty that wasn't covered.
We have had NOTHING but problems with Mel Clayton Ford, I will never buy another vehicle from them and I am telling EVERYONE I know not to buy any cars from them or take their cars there for service and I know lots of people!!!
Comments:
Posted by Pomona Guy on 2007-05-09:
$2000 would rebuild your transmission at a good independent shop. I hope this is a lesson to people who are asked to buy an extended warranty on cars - new or used.
Posted by poppapia on 2007-05-09:
Get your transmission fixed, let them pay their $1,100, and then cancel the warranty and request a prorated refund.
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