Work Out World Complaint - Work Out World, Unfair and Deceptive Trade Practices
MASSACHUSETTS -- My daughter is a college student and she wanted to join a gym for 3 months to keep in shape for the soccer season. She told the sales person that she would not need the membership after the 3 months because she would be back in college, playing soccer and would have no time to go to the gym. The sales person assured her that the best and cheapest way to go would be to sign up for a 24 month membership. All she would need to do is call a toll free number to cancel. It would only take a few minutes and she would be cancelled, NOT! At the end of the three months she called to cancel. They told her she couldn't unless she had moved more than a certain distance away and if there was any gym (not even theirs) within 25 miles, she would have to go there! She went there to discuss things and got no where. They continued to charge her debit card an additional $200 dollars until my daughter cancelled the account to get them off her back. She paid for 6 months. Now, they have her in a collection agency trying to collect for the additional 18 months.($638.84) Massachusetts General law, Chapter 93A, deals with Unfair and Deceptive Trade Practices.
Basically it's against the law for a sales person to knowingly make false statements, misrepresent, in order to induce a consumer to engage in a contract. It is a misrepresentation and it's against the law. There are damages and they could be triple if the court really wants to slap this company for unfair and deceptive trade practices. Anyway, they haven't heard the end of this angry parent.