Kentucky Fried Chicken Complaint - Wrong order/terrible customer service
COOLIDGE, ARIZONA -- We have been having a problem with this KFC/Taco Bell location for some time now. We have seen employees climb up on prep tables to fiddle with monitors or whatever, up near the celing, then get down and start packaging orders again without even wiping down the tabletop.
My wife and I arrived at the store recently at about 5:15 PM according to the time stamp. We asked if they had any pot pies, as they are my wife's favorite. We were told, "Yes," so we ordered a pot pie and a Boneless Bucket, which is supposed to have 4 chicken strips, 8 honey BBQ wings, and an order of popcorn chicken. After we waited for about 15 minutes, a male employee came to the counter with a bucket in a bag and told us we would have another 20 minute wait for the pot pie. I asked why, when we had been assured there were pies available. A woman I assume was the shift manager piped up and said they went out the drive-thru window. Stupid me, I asked why they would give all the pies to the drive-thru when we had been waiting for so long. She replied that they didn't want to make the drive-thrus wait. I asked what are we, then, disposable people? She then gave me a Maxwell Smart "Sorry about that," and walked away. We got the refund for the pie and left, me with steam coming out my ears.
When I got home, I called 1-800-CALL-KFC, and told "toni" about what had happened. As I did this, my wife opened the bucket and found that we had the strips and 2 boxes of popcorn chicken, and that it was all cold from the delay.
When we got back to the store, I told the shift manager about what had happened. She began to take one of the boxes of popcorn chicken out of the bucket, obviously to replace it with wings. I told her that won't work, as it was COLD. She looked at me like I had 3 heads and said, "you want to replace the whole bucket?" I asked if she would eat cold chicken if she had paid for hot. We have eaten KFC forever, and like it, usually. This crew at this store, however, needs to be re-trained or replaced. And before the usual comments of just eat somewhere else, we live near this small town, and there are not that many restaurants, and with the price of gas right now, we cannot afford to drive to Casa Grande.