Hampton Inn & Suites Complaint - Housekeeping And Management
HILTON HEAD ISLAND, SOUTH CAROLINA -- A friend and I recently chose to stay at a Hampton Inn on Hilton Head Island because we had both had excellent experiences with the chain. In one 24 hour period, we saw and/or killed 5 roaches of various sizes in our room. The front desk management was unavailable when we first went to complain, and when we decided to pack and leave at 1:30 A.M. after our last roach sighting, the manager finally appeared from the back, and she was rude and never apologized for our experience and the inconvenience. The experience at this Hampton Inn was a disaster, and my friend and I will NEVER stay at a Hampton Inn again. The hotel was obviously infested with roaches, and the management was rude and questioned our story by sending a security guard to verify our complaint. Why would two people choose to complain at 1:00 A.M.? The situation could have been handled differently but was not. If anyone is considering this hotel as a possible vacation site, think again!