Amp'd Mobile Complaint - Horrible Service - Angel and Hollywood Keyocera Cell Phones
JONESBORO, GEORGIA -- I signed up for Amp'd Mobile in October of 2006 and have had problems every month since then. I signed up online and chose to get the protection plan, however, when I called because my phone had recieved water damage on a few weeks after I recieved it I was told I did not have the protection plan and that I would need to pay $400 for a new phone. My mother later called and got Amp;d to sent me out a new phone for no charge and this one would most definatly have the protection plan, or so we thought. This billing for the first month was correct I have End The Boredom which meant I had 500 mins and unlimited texts for only $50 a month. I paid the $50+ taxes for October and I thought I would get a good amount of use out of this phone. That was until I got the following months bills. I was charged twice every month and every month I called and complained and asked if I was on automatic bill payment, of course they told me no so I was forced to double pay and then get a credit for the next months bill. This did not compair to the grief that was soon to come. When I attempted to add an extra line I had to talk to a specalist. Who was never in her office or she would hang up on you. She put my extra line on the account as a seperate plan not a share plan which mad the bill sickly expensive. It took several weeks to resolve that and many phone calls. Then the month of March came I was double charged for $119.33, even after I was told I was not on automatic bill payment. I did not know I was charged twice and continued to charge my debit card. I then recieved a call from my bank that I was negative $400+. I then called Amp'd Mobile and was told to send my bank statement and I would be refunded in 7-10 days. It is now the 8th of April and I still have not recieved my money and they are on the verge of shutting off my phone because I was given a credit of $119.33 to pay for the following months. But the took the credit back and want me to pay $205.33 for April or I will be shut off. There is no way there getting money from me because they still owe my bank account $308. However, they will now pay me what they owe me and I am forced to write this complaint so I can get the email address of somebody who can do something productive with my complaint. So if you want a new cell phone dont even think about Amp'd Mobile they will screw you over!!