Holland America Cruises Informative - Holland's Predatory Insurance Sales - SHAME ON YOU!
SEATTLE, WASHINGTON -- HA needs to review their "policy" of predatory insurance sales.
Grandma books a cruise for February of 2008 ...
she is told she MUST BUY INSURANCE at the time of booking.
Grandma cancels 10 months before the cruise departs, and HA refunds only the cruise portion of her deposit and POCKETS $600 for the insurance.
HA has 10 months to sell the cabin to someone else. I could see 90-120 for non refundable insurance, but 10 months? Yes, I've heard that the rules are "on the website", but Grandma doesn't do the web.
SHAME ON YOU! Stealing Grandma's money like that. The least HA could do is give her a credit for a future trip.
I hope the Shameless Commerce Division of HA is satisfied!