Kentucky Fried Chicken Complaint - What has happen to cutomer service?
PEARL, MISSISSIPPI -- KFC 127 S. PEARSON ROAD
On November 25, 2006, my family & I were on our way back to Georgia from Texas. Somewhere around 7PM we stopped in KFC for a break & to get some chicken to eat on the road.
When we entered the store, all of the employees seem to have the look & attitude of "I wish were anywhere but here." We had to repeat our order four times before the young lady got it right, a variety bucket, just like it is advertised, four pieces of chicken, four strips & eight honey BBQ wings, four biscuits & two drinks, one diet Pepsi & one sweet tea. The total was $19.25. She took our money & gave me two glasses. I walked over to the drink area, got the diet Pepsi, but there was no tea. So I asked about tea the lady at the buffet, seemed to ignore me. I asked for tea the 3rd time she made a gesture the tea was behind the counter. I then reached over the counter & put my glass under the pour spout, and she opened it to fill my glass. I thought that she would stop once it was full, but it did not appear that she was, so I reached over again & took my glass to prevent overflowing. I put the lid & straw on & took a swallow. It was not sweet. I told this to the lady & again, I was ignored. She had pulled several pieces of chicken out of the buffet, grabbed them with her hands, (no gloves) and turned & walked away from me. There were two pitchers sitting between the salad bar & buffet, I asked if one of them was sweet tea. Still, no answer. So my husband asked her if she had any "!*! sweet tea". Her attitude was very sullen, rude & with the impression of "I just don't care" still without a reply. By that time he & I were totally frustrated because of the way we were being treated. My husband then asked to speak to the (F......*) manger. The woman turned & walked the phone & called 911 making a complaint against my husband because he used profanity. I agree he should not have, we were frustrated with the lack of service. No one said anything to him, he was not asked to stop using the language, or to leave. NO COMMUNICATION at all. I then said just give us a refund we will go somewhere else. The lady wanting to keep us there, tried to give me back $10 instead of $20. She finally gave $20 gesturing it towards my husband, but keeping it out of his reach. I leaned over & took the money away from her. As we went out the door, the police were pulling into the parking lot. The woman rushed out the door behind us, she pushed her hand on my back to wedge between my husband & me then said to the officer, "this is him, he is the S*B that was cussing us." Of course this led to my husband being arrested for disorderly conduct. While in the parking lot the office said, "We don't put up with that S**T in Pearl, Mississippi." It cost $375 cash to bond my husband out. I considered pressing charges on the lady for pushing on my back, but I felt that would escalate things & create more problems. I feel that our Civil Rights were violated. I agree that my husband could & should have used a better choice of words. But a simple "Please don't use that kind of language" would have changed the whole thing. Just "Common courtesy, & an attempt at reasonable customer service would have prevented all of it.
We have had frequent problems with customer service from KFC. In GA we have never gone through the drive thru on Highway 5 & gotten our complete order. I have made several complaints regarding this. It is the same with Pizza Hut, the lack of common courtesy in customer service is gone.
Needless to say I am totally through with KFC & affiliates.