Mail Boxes Etc., Inc. Informative - Unbelievable customer treatment at MBE
CARY, NORTH CAROLINA -- Our local Mail Boxes Etc., Inc. (The UPS store) has an incredible policy that apparently the parent company hasn't a problem with, if you aren't spending a lot of money with them they make you wait repeatedly in line or ignore you. Those that they make money on get preferential treatment! We have seen this pattern over a long period of time. I have written the company about this and they haven't even responded! I sent the last letter certified mail.
This is off the MBE website:
The Customer Relations Department is committed to providing "World Class Customer Service" to our franchise family and retail customers. We will listen with respect, use sound judgment and respond in a positive and timely manner to our customers' needs. We are committed to providing personalized and professional solutions while supporting our core values.
A ridiculous statement in my experience!