DHL Complaint - Amazing - delivery
METRO DC AREA, MARYLAND -- I never thought a delivery company could be soooo careless. I was expecting a package and the shipper gave me the DHL number to call when it didn't show. I never received any 'attempted delivery' notice or anything. When I called, a guy answered with a simple 'yeah?', no recognition of the company I called or anything, I thought I had a wrong number. Finally the guy, who sounded like I had woken him up, 'looked it up' and said, 'yeah we have it, when do you want to come and pick it up?' For a moment I was confused but when I realized that he was serious I nearly choked! I asked him to kindly deliver it please, and confirmed my address. He says 'he has it right here' (like its just laying around the office...). turns out they had it laying around for five days and never bothered to deliver it. Needless to say, I did not receive it today either. Can't bear to call again, looked it up online and it says that it was 'attempted delivery' twice. Obviously, not true. Very bizarre behavior.
True that they are an international company and this sort of process is not uncommon elsewhere (India and Spain in particular use DHL and seem to think nothing of unreasonable delays, at least MY relatives don't.).