Sears Informative - Bait and Switch Brake Job
FAYETTEVILLE, NORTH CAROLINA -- I would like to inform you of my extreme dissatisfaction with the Sears Auto Center in Fayetteville, NC.
My wife brought in her car to have a brake noise checked on May 10th. She had had her pads replaced and rotors turned one year earlier, March 2006, at this same Sears and wanted to know if there might be a warranty issue. She was told that they would do a "free" brake inspection.
The serviceman, Jean, then told her that she absolutely had to have a brake job on the rear axle and her front rotors turned, for a cost of $233.
She called me and then I called the Sears store to talk to Jean. I was told the same thing; I disputed the need for turning the rotors and asked that only the rear pads get replaced.
He told me that turning the rotor was included in the price of replacing the pads so I'd have to pay it anyway.
I then told him that I did not want the front rotors turned, so then he tells me that "It is too late, we've got them on the lathe".
My complaint is that I feel that my wife was taken advantage of because she has no knowledge of cars and we got stuck with a $233 bill after a "free" check to see what was making noise.
I could have had the only required repair - replacing rear pads - done for much less elsewhere. We have routinely used Sears Auto for services on my wife's car (replacing tires, replacing belts, brakes, etc) and expected honest salesmanship and advice.
I don't think we will be relying on Sears to provide our automotive needs in the future.