Tom Holzer Ford Complaint - Negligence - 2002 ford explorer repairs
FARMINGTON HILLS, MICHIGAN -- The service that I have received at Tom Holzer recently has been very disappointing. First, approximately a year ago, I had the rear brakes fixed on my explorer. The pads and rotors cost approximately $900 dollars. This march I decided to have Tom Holzer do the front brakes. This service cost about the same as the rear brakes. This time when the car was returned to me, the car vibrated at high speeds. I tried to call the dealership to inquire about what might be wrong and there was no response. When I finally had the opportunity to return to the dealership for some other work. They informed me that it was the rear brakes that was causing the problem. These are the same new brakes that gave me no problems for a year! Instead of fixing the front brakes that were under warranty, they decided to milk me for another $150 dollars !!
That is only half the story. April 21, I took my truck to the dealership because it was over-heating. They kept the car for 5 or 6 hours, only to tell me that nothing was wrong with my truck. Yet, there was something wrong with my truck. A week later Tom Holzer charged me $1100 dollars to fix the radiator and thermostat. In hindsight I think that they rushed me out on that Saturday because it was the first warm day in Michigan and they did not want to deal with a radiator. A week later, I was back at Tom Holzer not only because my truck was overheating, but now my car was turning off. After becoming very frustrated I gave Tom Holzer dealership the okay to fix all the problems with the truck. They said they would fix the radiator problem(again), ignition coil, spark plugs and something to turn off the 'check engine light". When all of this was repaired they notified me that their mechanic took my truck out for a test drive. While he was driving the truck, white smoke started to come out the exhaust. They had the nerve to tell me that it was because the engine had overheated and it had warped the gaskets and possibly damaged the cylinder heads!! Well if they would have corrected the radiator problem on that Saturday afternoon, we would not have had this problem or if they would have correctly fixed the radiator. Now they expect me to pay $3800 MORE dollars to repair my truck. I know that Ford has been having difficulty selling their cars, but don't take it out on me. The service manager had the nerve to tell me that it's not their fault, that it was the car fault. My truck does have 98,000 miles, and has been well maintained. I just have to wonder if I should have purchased another Toyota (my previous car). Because after my conversation with the service manager, I was given the impression that I shouldn't have expected an American made car to last that long!! What was I thinking!! My Toyota Camry lasted 160,000 before I traded it in (the Camry still did not give me any problems). I just want Tom Holzer to take responsibility for their negligence.