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American Online Complaint - overcharge - termination of my account for their overcharge

Review by Anonymous on 2002-04-22
UNIONTOWN, PENNSYLVANIA -- i was terminated because of a keystroke on a keyboard
Comments:2 Replies - Latest reply on 2002-06-25
Posted by Anonymous on 2002-06-25:
LAST
Posted by Anonymous on 2002-06-25:
LAST WEEK ABOUT,6-19-02 I ORDERED 6 CDS THAT TAUGHT CERTAIN PROGRAMS. I ORDERED THEM FROM A POP-UP SCREEN THAT WAS ADVERTISING FOR AOL. IT SAID TRY FOR 30 DAYS FREE. I ASSUMED SINCE IT WAS FROM AOL IT MUST BE OKAY AND THAT I WOULDN'T BE BILLED UNTIL LATER. THEY THEN SENT ME AN E-MAIL A FEW DAYS LATER TELLING ME THAT THEY SHIPPED MY ORDER AND TOOK THE LIBERTY TO GET MY CHECK CARD NUMBER FROM MY ACCOUNT TO PAY FOR IT WITHOUT MY PERMISSION. THEY ALSO WENT INTO FURTHER DETAIL ABOUT THE TYPE OF CDS THEY WERE AND MY HUSBAND SAID THOSE WERE OBSOLETE SINCE WE ARE GOING TO UPGRADE OUR PROGRAMS. FURTHERMORE, THE PRICE THAT SHOWED UP ON THE E-MAIL WAS WAY OVER THE AMOUNT THAT CAME UP ON THE POP-SCREEN. I THEN CALLED AOL IN ORDER TO CANCEL THE ORDER. IT TOOK ME OVER 2 HRS. TO GET A HOLD OF A REPRESENTATIVE. WHEN I FINALLY REACHED A REPRESENTATIVE AND EXPLAINED MY SITUATION, SHE HUNG-UP OR "ACCIDENTALLY DISCONNECTED". THEN I CALLED AGAIN AND WAS PUT ON HOLD ABOUT 30 MINS. AND GOT A HOLD OF SOMEONE WHO WAS VERY NICE BUT, DID NOT KNOW HOW TO ADDRESS MY PROBLEM. HE THEN GAVE ME ANOTHER AOL NUMBER TO TRY TO GET THROUGH TO SOMEONE WHO COULD HELP. WHEN I CALLED THIS NUMBER AND EXPLAINED EVERYTHING FOR THE THIRD TIME IN ORDER TO CANCEL THE ORDER, THE REPRESENTATIVE SAID THERE WAS NOTHING HE COULD DO BECAUSE THE SHIPMENT WAS ALREADY SENT OUT. I REPLIED THAT I SHOULD NOT BE CHARGED WITHOUT MY CONSENT AND AGAIN THE REPRESENTATIVE SAID THERE WAS NOTHING THEY COULD DO ABOUT IT.
NOW MY BANK SAYS THAT I AM BEING CHARGED AN EXTRA $21.00 SINCE AOL'S BILL MADE MY ACCOUNT GO OVER WHAT I HAD. AGAIN, I HAD READ 3O DAYS FREE ON THE POP-UP SCREEN. MORE OVER, I HAD NO IDEA THEY WOULD CHARGE ME WITHOUT MY PERMISSION. THIS HAS ANGERED ME SO MUCH THAT I AM THINKING ABOUT QUITING AOL DESPITE SOME OF IT'S GOOD QUALITIES AS AN ONLINE SERVICE.

SINCERELY,

JOPAN8

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