Ashley Furniture Complaint - Learn from my mistake
TROY, ALABAMA -- My wife & I recently purchased new Ashley livingroom set & dining room set(total=$3500). We've had some problems since the day it was delivered, some pieces were damaged & never made it off the truck, so we had to wait months for replacements. The BIG problem I'm having now is that our diningroom table is ruined. This is what happened: We sit down to a Sunday dinner after Church. When we're done with our meal my wife goes to gather up the dishes off of the diningroom table & wipe it off, when she notices two water rings on the table that was put there from our tea glasses. She finishes cleaning up. The next day the water rings are still there, and the table top finish is now blistered from the water rings. A day later I look & the finish is now flaking off, now revealing the particle board material that the top finish is glued to. I look at the bottom side of the table & it says "Made in China" stamped underneath the table. Now at this point I'm very dissappointed with myself for not researching Ashley Furniture before we spent money with them. An Ashley Rep did call us back about this, and one question she asked was "Why didn't we use a coaster under our tea glasses"? This is a diningroom table for crying out loud! We bought a SOLID oak table 5 years ago from WoodYou furniture here in Alabama, and we've NEVER used coasters on it, and we've NEVER gotten any water rings on the table from a sweaty tea glass that has hurt the finish. Sure you're gonna have a water ring, but when you wipe it up, it's gone. No blistering, no flaking, no staring at particle board when you sit down for Thankgiving dinner with friends and family. Sorry for the sarcasm, but you get the picture. Oh by the way, Ashley says it does not warranty water damage, and evidently we're stuck with it. Thank you for your time, & I hope this helps the next person who is deciding on purchasing furniture. God Bless.