Kitchen Collection Complaint - Two Dented Pans
Ordered two new pans from this company. They sent me two dented pans. When I called to return them they noted that the pans they had in stock were similarly dented. This means that they were not dented in shipping. But when I returned them at my shipping cost, they only returned the cost of the pans, not the shipping. When contacted they said it was their policy not to refund shipping. Yet it was their fault to begin with!
I would not order any more items from them, and recommend you do the same, or they can ship you a broken item and only refund your purchase price. They say this is a company policy, yet it is not stated as one on their website for their customers!