Best Buy Complaint - No one Ever Answers the Phone
DEPTFORD, NEW JERSEY -- Once upon a time I had to get my digital camera sent out through the Geek Squad to have the battery compartment repaired (thanks heavens I bought that warranty!). After 2 weeks of not receiving a phone call letting me know it was ready to be picked up, I decided to call them and see where it was. I called and dialed the Customer Service extension. It rang and rang and rang AND rang, no one picked up. I thought to myself, "Okay, they must be busy, I'll try back in a few minutes." I let 10 minutes pass and I tried again. To my dismay, the phone continuously rang, I even stayed on the phone for a full 5 minutes letting it ring in my ear. NOBODY PICKED UP. I then called back dialing the Geek Squad's extension. AGAIN it rang and rang for what seemed like an eternity. I continued to call back trying to reach Customer Service and the Geek Squad for another 10 minutes. Finally I thought to just dial ANY extension in the store. First, I tried the CD department. The guy told me to hold on and transferred me to the Geek Squad, where nobody picked up. By this time I could feel steam pouring out of my ears and called back. I dialed the TV department's extension and the guy was nice enough to page Customer Service over the intercom. They of course, did not respond. He then says to me "I don't understand, there are 5 people working over there today and there are barely any customers here" (It was 11am on a weekday). After what seemed like a million years this nice gentleman was able to contact a manager who had to physically go over to the Geek Squad and tell them to pick up their phone. I was then transferred where a very annoyed sounding employee. He told me my camera was in fact THERE and READY TO BE PICKED UP and said he wasn't sure why no one had bothered to call me to let me know.
When I went to pick up my camera a day later, I noticed that even when there was no line at the Customer Service counter, not a single employee picked up the ever ringing phone.
I have never called them ever again and I'd advise you to just drive the hell over there if you need a simple question answered.