Fry's Electronics Complaint - Fry's refusal to perform service on 52'' TV
Resolution Update on 10/04/2007:
tv has been serviced and contract inforced to my satisfaction!
PHOENIX, ARIZONA -- When we purchased our TV we also purchased a 5 year service plan to cover EVERYTHING for the TV. It also had the service and a free loaner/within 40 miles of the store and if needed a free replacement. Well it needed a new bulb after only 1 year of use. What the puck. But its ok i have the service contract, right? Wrong! After 2 weeks of calls i was told that they sent it to their service contractor who sent it right back to them saying "we don't go that far so we sent it back to fry's". After more calls to the store i was told by the service manager "Sorry but we don't go to Black Canyon City AZ. But if you want YOU can come to the store pick up the bulb we wont charge you for it and do the service my self". WHAT are you crazy i told him i am not a tech.and it would void my warranty wouldn't it well yes he said but your tv would be working .Thats the best we can do. Thats when i called the corporate office and told them including the fact that i live only 35.30 miles from my door to their door.I am under 40 miles . and You are in Breach of the contract and if not serviced in 48hrs i will take legal action to the full extent of the law .They are now coming to my house on5/12/07 to do the service.we will see if they show or not. It's sad that a company would take that route, but i guess that is how you do the customer after you get all the money! I will let you know what happens. Well it's saterday 5/12/07 its 1130 am and the new bulb has been installed by a certified tech in a recordm time of 8 minutes.He must have been low man on the pole he didnt seem real pleased to drive70 miles round trip for a lite bulb.so if you live in Black canyon city Arizona and they told you no service here dont settel for it stand up and fight stand up for your rights.some times even the littel guy can win some!