Serta Complaint - Mattress
NEW PORT RICHEY, FLORIDA -- We bought a serta pillow top/foam mattress from a distributer that stopped selling Serta products 2 months later. We had purchased this same bed 4 months earlier but the bed was demolished in a fire. After the fire I immediantly went out and re-purchased this bed because I loved it. However the new bed started causeing a lot of pain to both my husband and I, it started to sink and sag. Serta sent out someone to look at the bed (that I had to pay for) and upon the completion the company refused to do anything about the bed. Basically we were out of luck and lost a lot of money in the process. The top of the matterss also had visable "bunching" that is not normal. Serta bascally said we could try and have someone come out in another 6 months and see if anything had changed. I would personally never do business with Serta again. Which is very sad to me. They really could care less.