Volkswagon Complaint - Volkswagen stinks. Are not reliable
ROCKVILLE, MARYLAND -- I'm another unsatisfied customer. I purchased a 2003 VW Jetta 1.8 Turbo. What a nightmare.
Problem 1: New car, the symptom would always begin the same. I would start the car and it would idle as if it wanted to cut off. As I would begin to drive and I would accelerate the car would increasingly stop pick up speed. I would get on the beltway and I would be accelerating and the car would not be pick up speed and begin to feel like it was going to stall out. Imagine getting onto a beltway with people going 60 miles and hour or more (yes speeding). How dangerous is that.
Each time I took it in the service person would be annoyed and every time they claimed it was another problem. I have had to take it in so many times and leave it that the rental car company got to know me. The driver from the dealer who would drop me off at work and I are friends now. I am petite and a woman and I had to slam my hand on the counter at this guy and yell at him that I wanted something done and this problem to be fixed period. This caused a bit of a commotion to say the least. The manager is a joke and I am quite convinced he has no clue. They go through service reps like a revolving door with one that told me some stories about what goes on behind the scenes. Talk about spiting in ones food!
Customer service at home office could care less and are useless. All they can say is we will document this. Wonderful!
Last year my CD player would stop in the middle of a song and give me a CD2 or CD3 error. I took my car in and they had no idea what that was. I called the home office and nobody could tell me what it was. Hello! You’re Volkswagen and you can’t tell me what is wrong with your own car? BTW check out the consumer sites and they have a big black dot on VW stereo systems. Finally one day my CD player stopped working all together and ate one of my favorite CD's. They took it out (did not return my CD) and replaced it with a lower end model and I complained. This bothered them and they claimed to not know what kind of should go in. They take it out again and replace it. Each time they want me to bring it in to look at it, I have to take it back so they can take it out, then take it back for them to put it back in. Well guess what? I have a new CD player and a month later yet another CD error. Call again we go through this "We have to see the error" When this problem begins it appears then goes off. I this I found to be a stall tactic. They know that this would keep happening. Then CD player dies. We change it again. Then it happens a third time. Ah, but this time we change about 10 days before my warranty is over and guess what? A week after my warranty is up and you guessed it, CD error again.
I swear I have never been so furious. I took it to another dealership (a suggestion by the home office). They were nasty, rude and insensitive.
These cars stink. A co-worker was just about ready to go buy one that weekend and I told her to not walk but run from them. They lost one customer. I will continue to spread the word and take business away from them one by one. They were known for their dependability and quality service. Bless their corporate hearts the greedy jerks.
One more thing, I sound bitter (I am) but I have spoken to so many other people who own VW’s and they all have horror stories of their own. I am not alone so buyers beware.