Best Buy Complaint - Magazine offer at time of checkout
TYLER, TEXAS -- My 17 year old son bought a video game from Best Buy. At the time of purchase the cashier asks him if he would like 6 FREE weekly issues of one of three magazines. He said "sure" and picked Entertainment Weekly. Nothing else was said. A couple of weeks later when I noticed that we were receiving ET magazine in the mail, I asked him if he purchased a subscription somewhere. He said no and told me about the Best Buy incident. I asked him "are you sure you didn't sign anything"? He assured me that he did not and that it was just 6 free issues. Well of course about 6 weeks later he gets a charge on his debit card for $25 for a year of ET magazine. How can they even charge his card for this? This purchase was not authorized. I think this is a VERY DECEPTIVE practice. Especially since he is under age anyway. I have since contacted ET magazine via internet and canceled the subscription and told them that they need to have a better way of doing business. I'm sure it went in one ear and out the other. Shame on Best Buy. They need to let a consumer know that 6 issues are free and then your card will be charged for a 1 year subscription. Something tells me they wouldn't have as many people saying "yes" to their subscriptions if all of that information was revealed. If it had been me, I probably would have asked more questions. I'm old enough to know that you don't get anything for free. But my 17 y/o hasn't lived long enough to figure that one out.