Butler Toyota Complaint - Is it a scam?
INDIANAPOLIS, INDIANA -- I am very sorry to say, that I was extremely disappointed at the service and practicing standards maintained at the service shop.
On May 12th, 2007 at 0800 hrs I brought in my Sequoia, for a scheduled appointment for problems with my brakes only to find out that the brake pads which on record had been replaced on 10/29/05 as per invoice no TOCS238307, had never been replaced in the first place. SO what did I pay for on that day.
The advisor refused to provide any help or assistance in this matter.
So not only did I end up paying twice for the same job, but also all that hassle. I bring my car to the dealership, and pay extra amount of money only for peace of mind. But I guess I have been doing a big mistake.