Best Buy Complaint - They sell garbage and don't stand behind anything
SAN FRANCISCO, CALIFORNIA -- In advance of a kitchen remodel, I purchased a small, inexpensive ($69) refrigerator. I only needed it to work for four or five months and certainly expected that. It died after about 6 weeks. After a lot of singing and dancing on my part, they agreed to replace it (even though it was after the almighty 30 day return period). A refrigerator should last more than six weeks. Although they said they had one in stock, when I arrived at the store, I was forced to take a floor model. Comments were made by salespeople about the quality of the item. I needed a small fridge immediately and had not choice but to take it. It did seem new. Guess what? Six weeks later, this one dies. I call the store, dance and sing some more, and they agree to take it back and give me store credit. Well, I don't want store credit, my Best Buy days are over. I called their 800 customer service line, got the clear message that they were bending over backwards by giving me the store credit. Even though I was assured a supervisor would say the same thing, I asked to speak to one. This was the most infuriating of all, because he took the position of Best Buy being absolutely beyond reproach, and blaming the manufacturer. We were so far apart it was amazing. He could not understand the idea of standing behind what you choose to sell. Oh well, unfortunately it does not matter one bit if I ever shop there again. Rest assured I won't. The supervisor actually told me that if I didn't want to shop there again, I could give the store credit to charity!!! I'm not giving up quite yet, but I'm not match for them.