Vons in San Diego on Midway Complaint - Are you getting what you ask for?
SAN DIEGO/POINT LOMA, CALIFORNIA -- I was in Vons Groceries today and went to the deli and ordered a pound of Sarah Lee Honey Roasted Turkey Breast. I eat this sandwich meat almost every day of every week for lunch, so I know what it tastes like. After being made to wait by a very inconsiderate manager, I finally had my order filled. When I got home and tasted the meat I realized that the manager had given me the wrong brand. Honestly, I felt like it was on purpose b/c what she gave me very much resembled what was on sale and already sliced. The Sarah Lee was not sliced, not on sale and more of a "hassle" for her. I took the meat back and the manager proceeded to argue w/ me, insisting she'd given me the correct meat. When I asked if I could taste a slice of an unopened Sarah Lee to compare and make sure it was not I who had made the mistake, she didn't want to let me. After I questioned why not when in the past they "offered" a tasting to help you make up your mind, she gave in. Not only did the meat taste drastically different, it even looked different. I'm convinced she knew she had given me the wrong, less expensive brand on purpose, and simply charged me the higher Sarah Lee price and labled it as such. They'd done this to me before, but I thought it was just me.
When I voiced my complaint to the store manager, he was so busy talking over me and not listening, spouting a blanket comment he probably gives to anyone making a complaint, I realized it was useless speaking to him b/c he wasn't hearing a word I said. He was too busy telling me "let's cross our fingers and hope it doesn't happen again". What is THAT to say to a customer? It was a very frustrating experience, and both managers were extremely direspectful.
If the Vons practice is to try and cheat you, mislead you, and when you complain basically disrespect you, then they are a shady business I will never patron them again.