Interstate Ford Miamisburg, Ohio Complaint - Poor Sales Dept.
MIAMISBURG, OHIO -- We were going to buy a 2007 Fusion, signed loan papers for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%. I just got a loan for a new 150 Ford van last year for 0% thru Ford credit. This is no big deal but what happened next is. The dealer said they could get financing at a higher rate of interest and a larger monthly payment. My wife said we do not want a higher monthly payment or a higher interest rate, Paul (from finance) said we do not have to accept these terms and could return the car. When we returned the car the next morning, they had several talk to us about higher interest rates and higher payments but we said we felt if Ford credit did not want to finace the car they did not want our business very bad. We were told by two people that our down payment check had not been cashed and would be returned to us in a few minutes. In the meantime a Paul (from finance) came out and wanted to know what the real reason we were bringing this car back. We said we talked to you last night and you told us if we did not want new terms to bring the car back. At this point Paul told us we were going to be charged a rental fee for the car. I signed no rental agreement and I was out of town for the week and did not even drive the car. My wife asked for our check back and Paul said he would mail us a check some time next week, my wife said we are already here we would like the check now. Paul said the check had already been cashed and my wife told him two people had just told her the check had not been cashed. Finally he stomped off and returned to my wife and flipped the check on the table and told my wife very rudely "Don't come back!".
We have bought 4 new Ford vehicles from Interstate Ford down thru the years and I will tell you after this we will never own another Ford. Very shady practices going on here.